I've been able to reproduce this on my PC and reproduced a fix, at least on my pc during the time I was testing it. Clicking the BOX above the preview and then the Globe often caused my preview to go black. Taking a screenshot of the settings whilst it was working, I can see that the FOV went from 9...
I have the black preview screen in one of my tours and I think I know how to reproduce it, but not fix it.
The tour was working fine until I clicked that blue globe and box above the preview wondering what it does. It's at that moment the preview stopped working and wont come back.
Is it possible to have a hot spot 'pop up' a modal enlargement of an image? I used to be able to do this is a different VR editor before switching to Panotour.
It's very useful for showing the detail, such as a photograph or wall menu etc.