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Re: Build Crashes

Good morning, We downloaded this to the pc desktop using the same link that we sent you. The images were all saved here as well. Unfortunately it crashed again and we have uploaded another crash report. what are the parameters you are running it under? we are using windows 10. Any help greatly appre...
by ryanspooner
Wed Jul 25, 2018 9:01 am
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

Hello,

We have sent a private message with the file.

Cheers
by ryanspooner
Thu Jul 19, 2018 10:47 am
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

I built a new version of this file in 2.5.12 with the same images however everything else was a new project, it unfortunately also crashed and I have uploaded another crash report.

Any help much appreciated,

best regards
by ryanspooner
Wed Jul 18, 2018 4:30 pm
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

Yes, the access is based on a company log in.

Pressing the 'load full resolution' doesn't crash it, however building it does.

Kind regards
by ryanspooner
Tue Jul 17, 2018 2:55 pm
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

It seems to only be this project, which is a saved project.

I have tried building a tour in an old project and a new, both work fine.

The files are saved on a network drive, external to the PC

Many thanks
by ryanspooner
Tue Jul 17, 2018 11:28 am
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

Morning,

Im afraid this has been unsuccessful, we lowered the memory used, removed the temporary folder and have also updated the software to 2.5.12.

Another crash report has been sent.

Many thanks
by ryanspooner
Tue Jul 17, 2018 9:58 am
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Re: Build Crashes

Hi, We have assessed our save location and checked the settings (please see attached screen shot). The temporary directory was changed and made sure we had enough space, also we have made sure there is enough memory. We have also checked the graphics card driver is up to date and unfortunately we ar...
by ryanspooner
Thu Jul 12, 2018 4:29 pm
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

Build Crashes

Hello, When building a tour the program crashes, it was previously made in 2.3.2 and now we are using 2.5.9, this did build once, it has only recently it has stopped working. We tried clearing the cache file for the project and built it in a new location however this did not help. I also noticed it ...
by ryanspooner
Wed Jul 11, 2018 4:04 pm
 
Forum: Panotour - Bugs & discussion
Topic: Build Crashes
Replies: 13
Views: 2122

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