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Re: Panotour videos now not broken on EVERY IOS 11+ device?

benji33 wrote:For encrypted tour you have to rebuild the tour.
For non encrypted a patch can be applied into the CORE.xml files


Thanks, at least it is working going forwards
by VanLad
Wed Jun 27, 2018 4:04 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

Try this new 2.5.12 release of Panotour Pro for the iOS11 and Safari issue. http://www.kolor.com/2018/06/21/virtual-tour-software-panotour-panotour-pro-2-5-12-minor-update/ That's great, thanks. I have tried the new version and seems to be working, strange problem with thumbnails disappearing but d...
by VanLad
Fri Jun 22, 2018 11:01 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

benji33 wrote:The issue have been identified today.
Let us investigate more to be able to offer the better solution for iOS 11+ devices.

Thanks for your patience.


Excellent news, thanks, look forwards to a possible solution.
by VanLad
Tue Jun 19, 2018 3:46 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

Hi Steve, VanLad, I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now. We will post here as soon as a solution is available. Thank you in advance for your patience and sorry for the inconvenience caused. B...
by VanLad
Fri Jun 15, 2018 10:05 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

Just installed iOS 12 Beta on my iPhone, unfortunately same problem. https://vrtour.elisaiot.com/ABB/CH/ works on my iMac but not on any other iOS device (iOS 11 and newer). Thanks very much, very cool tour. This makes this much more serious as Apple are not going to address this issue any time soon.
by VanLad
Fri Jun 15, 2018 9:51 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

3DStudio wrote:What OS are you using when building the tours? I’ve been using mac. Same problem on Windows?


Hi,

Win 10.

Its an Apple IOS thing for me, working fine on windows desktops as far as I know. Did you say you had a working tour, can you post a link? If it works then it may help the developers.
Thanks
by VanLad
Thu Jun 14, 2018 6:52 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

Hi Steve, VanLad, I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now. We will post here as soon as a solution is available. Thank you in advance for your patience and sorry for the inconvenience caused. B...
by VanLad
Thu Jun 14, 2018 5:54 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

I have one tour that seems to be working, but I don't know what version I used when publishing it. Are you able to see the panotour version in some files? Maybe an older version than 2.5.1 would work better? Old versions can be found here: http://www.kolor.com/download-previous-versions/ Hi, Thanks...
by VanLad
Thu Jun 14, 2018 12:47 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

I had the same problem. In my case it also turned black in Safari on my iMac after 4th video spot. I downloaded a very old panotour version (2.5.1), when I build the tour with that the videos are working! 2.5.10 and 2.5.11 have the same problem. Update Publishing with 2.5.1 actually also have the v...
by VanLad
Thu Jun 14, 2018 12:03 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

Hi Steve, VanLad, I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now. We will post here as soon as a solution is available. Thank you in advance for your patience and sorry for the inconvenience caused. B...
by VanLad
Tue Jun 12, 2018 11:21 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

benji33 wrote:Yes I can reproduce it.
Was working with 11.2.x versions and not with 11.3.1.
I'll have a look on this pain point.
Thanks for your patience.


Hi Benjamin,

This is really serious for me and other people, can we have an update as to even a temporary solution?

Thanks
by VanLad
Fri Jun 01, 2018 10:17 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Urgent: Black video on IOS 11

Does anybody know how long we have to wait for a reply from Kolor? I presume they do look at this forum as its title is Bugs & discussion?

Changed title of this post to something more dramatic but true ( as far as I know) to see if it attracts any attention from Kolor.
by VanLad
Wed May 16, 2018 4:51 pm
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Urgent: Black video on IOS 11

Thanks Steve, much appreciated.
by VanLad
Sat May 12, 2018 10:49 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Urgent: Black video on IOS 11

While we are waiting for Kolor to reply: Can anybody else with an IOS 11.xx device, phone or ipad please confirm that this is also happening to them by using the demos below. Thanks http://e1university.com/test2/ http://e1university.com/test1/ Both exhibit the black screen on the 4th or 5th click wh...
by VanLad
Sat May 12, 2018 9:00 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Re: Black video on IOS 11

This is quite an urgent request, is there anyway of knowing if anyone from Kolor has actually seen this post?
by VanLad
Fri May 11, 2018 11:15 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

Panotour videos now not broken on EVERY IOS 11+ device?

I have a serious problem with video IOS 11+ on ANY device. I have made a number of panotours with pano video content over the past 18 months or so and all work perfectly on IOS 10+ and all browsers etc. I am currently using Panotour 2.5.1.1 but have used previous version to create previous tours. Si...
by VanLad
Mon May 07, 2018 10:59 am
 
Forum: Panotour - Bugs & discussion
Topic: Panotour videos now not broken on EVERY IOS 11+ device?
Replies: 42
Views: 6173

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