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Re: Mask does not appear to be working

http://tourmaps.com.au/test/

Tested on Mac 2011
Livepano not working in Safari 11.0.2
by charles360
Sat Dec 23, 2017 9:15 am
 
Forum: Livepano
Topic: Mask does not appear to be working
Replies: 7
Views: 5324

Re: Dark mask around video

I downloaded your files. Your source files look good for me. But on creating livepano its not matching up. I think there is some serious issue with contrast while rendering video. I can't figure out what is the issue. If kolor could guide how to create a good livepano virtual tour out of this and ex...
by charles360
Fri Apr 21, 2017 7:23 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

Do share the files, I will also have a quick check. Thanks
by charles360
Thu Apr 20, 2017 8:06 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Google Chrome on Mac - Distorted pano

I have checked in another mac with chrome and it showed similar issue. In both cases its Macbook pro. iMac is not showing issue though.
by charles360
Thu Apr 20, 2017 6:43 pm
 
Forum: Panotour - Bugs & discussion
Topic: Google Chrome on Mac - Distorted pano
Replies: 8
Views: 1161

Re: Dark mask around video

This is a bit different from my issue. My issue is appearing of a dark mask while video is loading and once loaded it will disappear. This look more like a mismatch of livepano video. Did you try to adjust the contrast/brightness while you insert livepano? I have used lightroom to match both video a...
by charles360
Thu Apr 20, 2017 7:20 am
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

No I didnt, but I remember I was working on the same project two months back and there was no issue. There was an upgrade a month ago and this issue started.
by charles360
Wed Apr 19, 2017 11:08 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

This is very strange. There is some serious problem with Livepano and Kolor need to fix this.
I strongly believe this started after the recent update.
by charles360
Wed Apr 19, 2017 10:54 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

I have taken the screenshot of the video which is already in the spots folder and not from the raw video from the camera. The video in spots folder is without distortion, as its already processed by PTP/Livepano Then rename the screenshot to the corresponding jpg file in spots folder and replace the...
by charles360
Wed Apr 19, 2017 10:35 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

Just as Annis suggested I tried to get a screenshot of live pano video again and replaced the jpg file in spots folder with the new screenshot. Now its removing the dark mask. But can you explain why this happened?. Why the contrast difference happened? I have not edited the video after the Live pan...
by charles360
Wed Apr 19, 2017 10:13 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Keep button hidden on load of virtual tour [SOLVED]

Hi I would like to know if its possible to keep a button (or set of buttons) hidden on load of the virtual tour and then make it appear on a click action of another button. I tried many options but always the buttons appear on load. These are some navigation buttons to different groups. I'm using no...
by charles360
Tue Apr 18, 2017 8:23 pm
 
Forum: Using Panotour / Panotour Pro
Topic: Keep button hidden on load of virtual tour
Replies: 1
Views: 452

Re: Google Chrome on Mac - Distorted pano

Yes my tour is developed with the latest version V2.5.7
I dont have any issue with other browsers.

Thanks
by charles360
Tue Apr 18, 2017 6:52 pm
 
Forum: Panotour - Bugs & discussion
Topic: Google Chrome on Mac - Distorted pano
Replies: 8
Views: 1161

Re: Google Chrome on Mac - Distorted pano

Yes, I have updated chrome. Macbook Pro 2.4Ghz i7, 16GB RAM, Sierra
by charles360
Mon Apr 03, 2017 6:48 pm
 
Forum: Panotour - Bugs & discussion
Topic: Google Chrome on Mac - Distorted pano
Replies: 8
Views: 1161

Re: Google Chrome on Mac - Distorted pano

The tour I'm creating is not uploaded yet. Can you check this tour which I got from Kolor website? This also got the same issue. Mac + Chrome http://www.kolor.com/virtual-tours-files/20130626-kolor-chadian-tea-shop/index.html?html5=prefer Also, note that this issue always don't happen. It happens so...
by charles360
Mon Apr 03, 2017 10:38 am
 
Forum: Panotour - Bugs & discussion
Topic: Google Chrome on Mac - Distorted pano
Replies: 8
Views: 1161

Re: Mute background music for one Panorama [SOLVED]

Thank you so much for your guidance. I will check this and get back if there are any issues.
by charles360
Mon Apr 03, 2017 10:36 am
 
Forum: Livepano
Topic: Mute background music for one Panorama
Replies: 2
Views: 1542

Google Chrome on Mac - Distorted pano

Hi My client has pointed out that Chrome on mac is giving a very distorted tour when we pan the tour. Chrome is also crashing. Is this a known issue? I have checked many tours with live pano on Chrome developed by others and it is also showing the similar issue. Screenshot attached! Is there any fix?
by charles360
Mon Apr 03, 2017 5:27 am
 
Forum: Panotour - Bugs & discussion
Topic: Google Chrome on Mac - Distorted pano
Replies: 8
Views: 1161

Mute background music for one Panorama [SOLVED]

Hi

Currently, I'm working on a project with more than 20 panoramas and I have a common background music. I one scene I have a Live pano of a person playing an instrument. Is it possible to mute the background music for that particular panorama and just have the audio of instrument playing?

Thank you
by charles360
Fri Mar 31, 2017 8:07 pm
 
Forum: Livepano
Topic: Mute background music for one Panorama
Replies: 2
Views: 1542

Re: Dark mask around video

Any solution for this? I have seen many pano without such dark mask.
It will be really helpful if you can suggest a solution.

thanks
by charles360
Fri Mar 31, 2017 8:01 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

Hi Annis Flash version did get rid of that black mask. But video buffering was not smooth. In HTML it waited to load the full video and then it starts to play. In flash version video was getting stuck as it gets buffered in the background. I have found one thing that in spots folder along with video...
by charles360
Wed Mar 29, 2017 6:57 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

Hi Annis I have purchased the Kolor bundle in October 2016 and the upgrade happened two weeks back. Now the Panotour pro version Iam having is V2.5.7. Also, I have used only HTML 5 and not flash. If its related with HTML 5 Is it possible that I can go back to previous flash priority version? If this...
by charles360
Wed Mar 29, 2017 9:43 am
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Re: Dark mask around video

Thanks Annis for your reply. Can you notice that dark semi-transparent square on the screenshot? That is the video area in my panorama. Once the video starts playing it will disappear and everything works fine. When the virtual tour is viewed offline this square just appears and goes as the video ge...
by charles360
Wed Mar 29, 2017 8:31 am
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

Dark mask around video

Recently I have noticed there is a dark mask around the video area when the video is loading. Once the video is loaded and starts playing it disappears. This was not appearing before and Im working on the same project file. I assume it started appearing after a recent upgrade of Panotour Pro. Please...
by charles360
Tue Mar 28, 2017 6:47 pm
 
Forum: Livepano
Topic: Dark mask around video
Replies: 40
Views: 13691

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