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#1 2012-04-20 13:05:43

carlosdesa
New member
Registered: 2012-04-20
Posts: 7

ERROR: unable to open video - ptp version 1.8.0

ERROR: unable to open video - virtualtourdata/graphics/spots/spot2.mp4

This is the error of this tour: http://panorama3d.hd1.com.br/clinicadel … ltour.html

Mac PTP version 1.8.0 - have tried mp4, m4v, flv and no success...

The server has a file limitation of 1 megabyte per file, so I reduced the file size to 660 kb. But no success yet.

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#2 2012-04-20 13:11:55

bdd
Administrator
Registered: 2011-01-18
Posts: 622
Website

Re: ERROR: unable to open video - ptp version 1.8.0

If you try to access directly to your video, you'll see that its access is denied :
http://panorama3d.hd1.com.br/clinicadel … /spot2.mp4

The video should have a readable access right to be played in the tour.
Change the access rights on this "spot2.mp4" file and it should work.

Gérald

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#3 2012-04-20 13:28:19

carlosdesa
New member
Registered: 2012-04-20
Posts: 7

Re: ERROR: unable to open video - ptp version 1.8.0

bdd wrote:

If you try to access directly to your video, you'll see that its access is denied :
http://panorama3d.hd1.com.br/clinicadel … /spot2.mp4

The video should have a readable access right to be played in the tour.
Change the access rights on this "spot2.mp4" file and it should work.

Gérald

Seems like you're right. Though this is a free server and they made lots of file type rules. I think it's not a bug of PTP now. Thanks for the clearing.

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