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| User list | Rules | You are not logged in.
Hi,
just received a message to update my version of Panotour Pro, so went online and downloaded the latest version 1.8.
When I went to install, I was not able to as my antivirus (Sophos) tells me that it includes a virus/malware by the name of Sinowa-A which it has quarantined, and which gives me a problem as I now need to login as an adminstrator to resolve.
Has anyone else had a similar problem and are there any suggestions on how this can be resolved?
Regds,
KT56
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Mcafee and Microsoft dont make a alarm
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Norton antivirus don't see anything alarming.
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Interesting, thanks for replies: the actual message from my Sophos pop-up window reads as below:
File "C:\Program Files (x86)\Kolor\Panotour Pro 1.8\PanotourPro_win32.exe" belongs to virus/spyware Mal/Sinowa-A.
As a result I am unable to install/update, and as it is on my work laptop I will only be able to have the issue reviewed when I next visit my office: until then I constantly get a nag screen that reminds me of this problem, and whenever I open a programme and I have to close the warning message repeatedly before I can do any work which is a bit of an inconvenience.
I guess that nobody else has had any issues :-(
I should perhaps also add that earlier updates had no issues.
Regds,
KT56
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Krungthep56 wrote:
I guess that nobody else has had any issues :-(
I should perhaps also add that earlier updates had no issues.
Hi!
Try to delete all previous versions including their prefs and make a new install. Usually that works.
Depending on your hardware better take the 64bit version.
best, Klaus
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Thank you Klaus,
Did as you suggested, including downloading the 64bit version: uninstalled previouslversions and the installation went smoothly after that - I still have the 'virus' which is in my Sophos quarantine but the nag screen appears infrequently now and I will deal with that via my IT department.
Many thanks for suggestion :-)
Regards,
KT56
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