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| User list | Rules | You are not logged in.
Im so disapointed with this software, paid $300 and it just craches and craches....
I get random craches when importing a panorama, nadir patch, build as, etc...
I have to keep saving all the time and pray for the tur to buils wthout craching.
WIN 7 PROFESSIONAL, RAMPAGE III EXTREME, I7, GTX480, 24 GIG RAM.
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cadu3d wrote:
Im so disapointed with this software, paid $300 and it just craches and craches....
I get random craches when importing a panorama, nadir patch, build as, etc...
I have to keep saving all the time and pray for the tur to buils wthout craching.
WIN 7 PROFESSIONAL, RAMPAGE III EXTREME, I7, GTX480, 24 GIG RAM.
Coud you be a bit more specific? That´s not the usual behaviour of PTP . . . 
best, Klaus
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cadu3d wrote:
Im so disapointed with this software, paid $300 and it just craches and craches....
I get random craches when importing a panorama, nadir patch, build as, etc...
I have to keep saving all the time and pray for the tur to buils wthout craching.
WIN 7 PROFESSIONAL, RAMPAGE III EXTREME, I7, GTX480, 24 GIG RAM.
Welcome to the fourm...
Which version of Panotour or Panotour Pro are you using?
How many pano images are there in your tour?
How large of these images and what image file format?
Are they 360x180 pano images or partial panos images?
Last edited by mediavets (2012-02-16 18:02:48)
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...and is your win7 prof a 32or64bit version?
Georg
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I'm sorry for not beeing specific, Its just that it crashes so mutch that I lost faith...
Which version of Panotour or Panotour Pro are you using? ---> 1.7.2
How many pano images are there in your tour? ---> 28
How large of these images and what image file format? ---> jpg 4096*2048
Are they 360x180 pano images or partial panos images? ---> 360x180
http://www.imersaovisual.com.br/parqueT … ogico.html
"...and is your win7 prof a 32or64bit version? ---> 24 GIG RAM!!
Georg"
I will format my PC, and see what happens,
Its relly strange how unstable this is, It has to be my PC.
Last edited by cadu3d (2012-02-17 04:16:53)
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Hello,
1 - I am sorry to ask Georg question once again, but its answer is important to us.
Which Windows7 do you have ? Is it a 64bits or a 32bits version of Windows 7 ?
2 - Could you also tell me "when PTP crashed" ?
Is it when trying to browse the filesystem to open a panorama, to add a sound, a logo, a nadir patch, etc ??
3 - Could you also tell me if you got the AVAST antivirus ?
If not, could you tell me which antivirus are you using, if you got one ?
4 - Could you also follow the steps described in the following post and send us the dump files
http://www.kolor.com/forum/t14004-autop … p-analysis
This thread is about Autopano but the pricniples are the same for Panotour Pro.
Thanks a lot for your future answers,
They will help us to fix your crashes,
Gérald
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We don't have such uncommon behavior in our software, of course ( A lot of people would complains and it just works great ).
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1 - I am sorry to ask Georg question once again, but its answer is important to us.
Which Windows7 do you have ? Is it a 64bits or a 32bits version of Windows 7 ?
64
2 - Could you also tell me "when PTP crashed" ?
Is it when trying to browse the filesystem to open a panorama, to add a sound, a logo, a nadir patch, etc ??
Yes - when trying to browse the filesystem to open a panorama, a logo, a nadir patch, "build tour as" with delete files on the folder option ON... basicaly when comunicating with my hard drive. Its really random, some times it opens the file browser and crach, some times it wont even open, sometimes it opens and loads correctly...
3 - Could you also tell me if you got the AVAST antivirus ?
If not, could you tell me which antivirus are you using, if you got one ?
Yes, and as a matter of fact after a fresh install of KPTP, I can only register/lisence if I turn AVAST off, otherwise it craches EVERY TIME I TRY TO REGISTER/LISENSE.
4 - Could you also follow the steps described in the following post and send us the dump files
http://www.kolor.com/forum/t14004-autop … p-analysis
I will.
AND IM SORRY FOR MY FIRST POST, ITS JUST THAT I BLEW A DEAD LINE WITH A CLIENT BECAUSE OF THE CONSTAT CRASHES....
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I got a crash but could not find the apropriate folder:
Problem signature:
Problem Event Name: BEX64
Application Name: PanotourPro_x64.exe
Application Version: 1.7.2.400
Application Timestamp: 4f2b3584
Fault Module Name: StackHash_f7ae
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000078ea2fc0
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f7ae
Additional Information 2: f7ae39ce1d3e261cf7573ef7d832593d
Additional Information 3: 92ba
Additional Information 4: 92ba3c52943d2ba68ea15c2721612b4f (TRIED TO SERCH THIS FOLDER BUT COULDNT FIND)
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= … cid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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OBS: I temporarily disabled AVAST and sitill got a crash.
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cadu3d wrote:
I got a crash but could not find the apropriate folder:
Did you try to reinstall PTP after erasing ALL it´s preferences?
I´m not familiar with Windows - but even i am able to get APG and PTP running without issues with Win7 on my MacPro.
So there must be something really weird on your system . . .
best, Klaus
Last edited by klausesser (2012-02-17 16:58:37)
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Disabling AVAST didn't do anything. Uninstall it.
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