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| User list | Rules | You are not logged in.
Pages: 1
Hello,
I am using APT 1.1.0 beta 11 (Mac OS 10.6.4) Mac Pro Dual-Core Intel Xeon, 2.66 GHz with 5 GB RAM.
The app crashes constantly on me.
The tours I am creating could not be more simple - 1 panorama, no links or hotspots - yet constant crashing.
Any suggestions greatly appreciated. No other apps crash on me, so I do not think it is my computer
Help! THANKS
Sara
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Is there any consistency about what you are doing when the program crashes?
Any particular set of interactions that will always provoke a crash?
How large is this single pano image? What format?
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Hi Andrew,
No pattern thus far that I can see, but it does frequently crash when I try to quit out of it, if that makes any difference.
I've tried it on 2 separate images - The JPEGs are 55 to 75 Mb when compressed, 165 to 280 Mb when uncompressed, respectively
Thank you! Sara
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One more thing - (probably should start a new topic for it) , but I also notice that it keep trying to place my old LOGO, under that option. I think THAT makes it crash sometimes, because if I don't realize it and remove it (EVERY TIME!!) it says it can't "find it". I am trying to NOT have a logo, since they do not translate the way I want
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Swoody wrote:
One more thing - (probably should start a new topic for it) , but I also notice that it keep trying to place my old LOGO, under that option. I think THAT makes it crash sometimes, because if I don't realize it and remove it (EVERY TIME!!) it says it can't "find it". I am trying to NOT have a logo, since they do not translate the way I want
That's a bit weird - Do you have beta 9 and beta 11 installed at the same time?
If not did you completely uninstall beta 9 before intsalling beta 11?
Where is the program 'picking up' this Logo setting from do you think? Have you indavertently set it as a default?
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Swoody wrote:
Hi Andrew,
No pattern thus far that I can see, but it does frequently crash when I try to quit out of it, if that makes any difference.
I've tried it on 2 separate images - The JPEGs are 55 to 75 Mb when compressed, 165 to 280 Mb when uncompressed, respectively
Thank you! Sara
Those file sizes seem quite large to me for inputs for a Flash VR pano/tour. Is there a reason for you to use such large sizes of input file?
Are they partial panos or full 360x180 sphericals?
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Swoody wrote:
Hi Andrew,
No pattern thus far that I can see, but it does frequently crash when I try to quit out of it, if that makes any difference. Sara
I've noticed that a few times with APT V1.1 beta 11 - but not beta 9 - on Windows XP.
I'll see if I can determine what pattern of use precedes it.
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Hi Andrew,
When installing new versions of APT betas, I always just REPLACE the old with the new. What is the best method for uninstalling - what files or preferences should I be looking for (to delete), since at least with the Mac version, there is no "uninstall" program?
Re: crashing and large JPEGS - These are full 360s. What is the optimal size for the files one should use as a starting point when creating tours?? I have always wondered this. Obviously my final flat pano files are always large, but I am OK sizing them down if the detail and resolution still look good!
Re: the omnipresent LOGO - I have tried everything here - starting with completely new files, hitting the "set as default" button over and over again (AFTER removing that damn logo). It keeps coming back. It also happened with APT V1.1 beta 9, FYI
Thanks again for your help! Sara
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Swoody wrote:
Hi Andrew,
When installing new versions of APT betas, I always just REPLACE the old with the new. What is the best method for uninstalling - what files or preferences should I be looking for (to delete), since at least with the Mac version, there is no "uninstall" program?
Not a clue I'm afraid as I'm a Windows user.
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I am going to start anew thread about optimal SIZE, since this is one of things I have always wondered about
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Swoody wrote:
These are full 360s. What is the optimal size for the files one should use as a starting point when creating tours?
Equirectangular 3500px wide is good for a typical high resolution full-screen panorama viewer.
It all depends on how long you want to force your users to wait, how much bandwidth your server has, how much you want people to be able to zoom in, etc. but 3500px is my all-round favorite.
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For the logo, issue 260 is open.
You can manually remove APT preference to correct this.
Open the directory ~/Library/Preferences/ with finder and remove the file named com.kolor.AutoPanoTour.plist
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Thanks DrSlony - I shall try that! Best, Sara
Thank you renan - I removed the pref, and will hopefully never see that logo again - thanks!! Interestedly, I noticed that there were 2 prefs in there (no wonder it was confused, poor thing)
com.kolor.AutoPanoTour.plist
com.kolor.AutoPano_Tour.plist
:-)
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I have a crash report, if that is helpful. Hmm how come I can no longer upload attachments? yaaaargh. In this particular case, all I did was click on the pano and then hit the "remove" button
Last edited by Swoody (2010-09-29 18:28:45)
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uninstall 9 (use AppCleaner)
and install 11
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