Hello again,
i have tried to open the project in another computer and i have the same problem. PTP crash before open the file.
regards
Roberto

was the project file created by same ptp version you now try to open with?
did you manually edit the file or did you open it in an external text editor?
did you move/change the image paths you originally stored the project in?
Georg

gkaefer wrote:

was the project file created by same ptp version you now try to open with?
did you manually edit the file or did you open it in an external text editor?
did you move/change the image paths you originally stored the project in?
Georg

Hello and thanks a lot.

Yes the project was created with the same version and i have try to install PTP again but i have the same problem. It is not trial version.

I did not edit any file, just the options wich PTP has inside, just differents buttons, but i have been using it for a while without problems.

No I did not change anything, just clos the project and try to open.

I have copy all the files to another computer and i have the same problem.

I will try to hide the pictures to look what happend.

Thank you

hmm. what else could cause this?
you can contact kolor support team via email and send them the .pano file and the project file to let them check what went wrong.

I've no other idea than opening the file(s) with a text editor and compare the content with files of an working project.
(maybe some special character accents, umlaute etc. are used in the path or filenames that cause this, etc.)

Georg

mediavets wrote:

ingravideo wrote:

i have an i7, 14gb ram and some big nvidia card to render hd video it works fast and clean. I have a 2tb internal disk just to run the Projects.
Roberto

Which OS are you using?

Hello,

Windows 7 64bytes

Thank you

Roberto

klausesser wrote:

ingravideo wrote:

I have move each picture to an individual folder to try to open the file step by step, but i get the same result.

Thanks

Please check the images whether there is an additional channel or a path.

best, Klaus

Hello Klaus,

I do not understand, i have been looking for something wrong but everithing looks correct.  What do i have to look for?.
I tried to open in 3 differents ways and in 2 differents computers.
The name of the folders looks ok.

May be there is something wrong with windows, some time ago Kolor team tell me to check the firewall and i turn of all the firewall but still the same.

Remember than some times i can not even open the Program.

I am goin to repeat this project, but i am scare about all my job. I am working on a big one.

Regards

I do not think you can do that.. .. By moving files you lose continuity between what has been saved.. When you open your project, does it ask where the files are??

When you open your project on a new Windows machine, how do you do that.. Did you create and save your tour to a portable hard drive or did you copy it over to one after you created you tour...

Destiny..

ingravideo wrote:

I have move each picture to an individual folder to try to open the file step by step, but i get the same result.

Thanks

IT IS WORKING PROPERLY. THANKS A LOT.

answer from Kolor:

Hello,

  I found an erroneous spot on the map.  I removed this spot from your project.
  Can you try to open it now ?

  You'll probably have to add the spot I removed, unless it was a spot that should not exist in your tour.

  Best regards,
  Gérald



I think i erase a picture i was not going to use anymore but i did not cancel the hotspot in the map. I gest that was the problem.

Thank you very much to all of you.

Last edited by ingravideo (2013-01-10 16:47:59)