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#1 2012-10-08 18:05:23

gfkphoto
Member
From: centreville al. usa
Registered: 2012-10-08
Posts: 11
Website

purchased ptp on friday oct 5... still no licence

someone, PLEASE, point me in the right direction... i placed and order and checked out via paypal on friday 10/5/, 4 days ago!!!....and have yet to receive my licencing information.  i tried email, the contact form, pm on facebook, and contacted a moderator here..... not a good start for the warm and fuzzy of customer service...

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#2 2012-10-08 22:43:33

gkaefer
Member
From: Salzburg
Registered: 2009-06-09
Posts: 2673
Website

Re: purchased ptp on friday oct 5... still no licence

stupid question... long time ago & cant remember...
while buying online you should have created an account at the shop.
logging into the account you should see all your licenses:

http://www.kolor.com/magento-support/

Georg

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#3 2012-10-08 23:12:59

gfkphoto
Member
From: centreville al. usa
Registered: 2012-10-08
Posts: 11
Website

Re: purchased ptp on friday oct 5... still no licence

Oh, sure enough, created the account, and when i login the order shows "payment pending".... Payment was made in full via paypal at the time of purchase..... It has not yet hit my paypal acct....  I was able to reach a re-seller here in the states, they were kind enough to run it up the ladder for me.....hurry up and CONTINUE to wait...

Thank you for taking the time georg....

Glenn

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#4 2012-10-09 14:46:42

gfkphoto
Member
From: centreville al. usa
Registered: 2012-10-08
Posts: 11
Website

Re: purchased ptp on friday oct 5... still no licence

resolved, 4 days later, but resolved......

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