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| User list | Rules | You are not logged in.
Hello,
Everytime when I want to render a tour with embedding all data, Panotour crashes.
Is this a common problem?
Thanks
Frank
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Hello,
1 - On which kind of platform do you work ? Windows, MacOS, Linux ? 32 or 64 bits ?
2 - And which version of this platform it is ?
3 - Is it possible for you to send us your project file (*.kpt) ?
With this file (without the images) we can see what your tour contain (how many panoramas, sounds, videos, spots, etc...) .
4 - If you are on Windows, is it possible for you to send us the 3 temporary crash files generated during the crash ?
To find those files wait for the crash window, click on "details". The window that will appear lists 3 paths to those 3 temporary files.
5 - Does the crash occurs while the tour is being generated, or directly after you click on the "Build" button ? Or at another specific moment ?
Best Regards,
Gérald
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Hi,
1. Win 7 , 32bit
2. Panotour Pro 1.8
3. It's a 144MB file, where to send it to? Dropbox?
4. Problem Event Name: APPCRASH
Application Name: PanotourPro_win32.exe
Application Version: 1.8.0.400
Application Timestamp: 4f62c590
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4926
Fault Module Timestamp: 4a1743c1
Exception Code: c0000005
Exception Offset: 0003ac5a
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= … cid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
5. The crash acures during the rendering to the very end of the process. I tried with several different tours, its always the same behaviour.
Thanks
Frank
Offline
bdd wrote:
3 - Is it possible for you to send us your project file (*.kpt) ?
blitzfahrer wrote:
3. It's a 144MB file, where to send it to? Dropbox?
I do not need any source image, I only need the single project file, the one suffixed by .kpt .
You can send this file to contact@kolor.com
blitzfahrer wrote:
5. The crash acures during the rendering to the very end of the process. I tried with several different tours, its always the same behaviour.
Are you able then to read the text on the build progress bar?
If yes, what is it written then ?
Gérald
Offline
bdd wrote:
bdd wrote:
3 - Is it possible for you to send us your project file (*.kpt) ?
blitzfahrer wrote:
3. It's a 144MB file, where to send it to? Dropbox?
I do not need any source image, I only need the single project file, the one suffixed by .kpt .
You can send this file to contact@kolor.com
I sent it.blitzfahrer wrote:
5. The crash acures during the rendering to the very end of the process. I tried with several different tours, its always the same behaviour.
Are you able then to read the text on the build progress bar?
If yes, what is it written then ?
Gérald
I attached an image to the email of what I see when it crashes
Thanks
Frank
Offline
Hello,
Did you get my email?
Any news?
Offline
Hello,
Yes I got your project file and the screenshot.
I tried to see what can goes wrong with your project but did not find anything yet.
Which is the size of the Grillos.mp3 file ?
Did Panotour Pro began to create some tour files before it crashed ?
Gérald
Offline
bdd wrote:
Hello,
Yes I got your project file and the screenshot.
I tried to see what can goes wrong with your project but did not find anything yet.
Which is the size of the Grillos.mp3 file ?
Did Panotour Pro began to create some tour files before it crashed ?
Gérald
The mp3 is 3.19MB
Thanks
Offline
bdd wrote:
Hello,
Did Panotour Pro began to create some tour files before it crashed ?
Gérald
Yes, it crashed just before it finished . About 90%
Offline
blitzfahrer wrote:
bdd wrote:
Hello,
Did Panotour Pro began to create some tour files before it crashed ?
GéraldYes, it crashed just before it finished . About 90%
The full tour for test purposes :
http://www.3dmoods.com/Vtour/RDV1/RDV_1.html
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