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Due to exceptional circumstances, there might be some delays in the time needed to answer your request. We might not be able to give you an answer in less than 72 hours and we apologize in advance. Thank you for your interest in Kolor!
Request personnal support if:
* Your question requires access to your personal information
* You don’t want to use the forum and you’d like a quote for dedicated support.

Please be aware that no technical question will be answered through this form directly without prior request of dedicated support

 
  • Where can I change my password or e-mail address?
    In your Client Account.
    How many computers can I install my license on? What if I have to change computer?
    The licenses are single-station licenses, i.e. you can only install the application on one computer. However, Kolor tolerates the installation of the application on several computers for individuals and self-employed persons insofar as you are the only user of the application on these computers.
    What if I change platform?
    Our licenses are cross-platform, so all you have to do is download the software again, in a version appropriate for your new system.
    How do I upgrade my license to the latest version?
    In your Client Account.
    I bought your software but it isn't what I was looking for, can I get a refund?
    Unfortunately, no. Since we offer full versions of our software to trial, with no limitations in time or functionality, with only a watermark on the end product, we can not refund your purchase of a license. This is also mentioned in our Sales Policy.
    Can I resell/give away my license?
    Licenses are non-transferable. You cannot give away or resell your personal license. If you are interested in reselling our solutions, please contact us at reseller[at]kolor.com .
    What payment methods are accepted on our store?
    *Debit or credit card : Visa, Master Card.
    *Wire transfer
    *Paypal
    Do you ship worldwide? How much does it cost? How long does it take?
    We offer express delivery via UPS to any country worldwide.
    When you add an object to your cart, your cart page will show price excluding shipping cost. Only after submitting your billing and shipping address information will the total amount be updated including shipping costs.
    The handling is made within 24 hours then depending on the destination it could take up from 2 to 7 days for delivery.
    I am a student/professor. Do you offer educational pricing?
    See our Education page.
    I am a European company with a VAT number, or am outside of Europe, how do I update/remove the VAT in my cart?
    If you have a valid VAT number, please put your VAT number in your client account to benefit from the VAT exoneration (except France).
    If you live outside of Europe, create an account and make sure you fill in your address in your client account interface.
    The VAT will adjust automatically at checkout.
 

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