Contact us

Use these forms if:
* Your question requires access to your personal information
* You have questions concerning your order, shipping, or licenses
* You have any questions concerning hardware
* You have questions concerning partnerships or press
Please be aware that no software technical questions will be answered through these forms, for that please register and post on our forum.
  • Where can I change my password or e-mail address?
    In your Client Account.
    How many computers can I install my license on? What if I have to change computer?
    The licenses are single-station licenses, i.e. you can only install the application on one computer. However, Kolor tolerates the installation of the application on several computers for individuals and self-employed persons insofar as you are the only user of the application on these computers.
    What if I change platform?
    Our licenses are cross-platform, so all you have to do is download the software again, in a version appropriate for your new system.
    How do I upgrade my license to the latest version?
    In your Client Account.
    I bought your software but it isn't what I was looking for, can I get a refund?
    Unfortunately, no. Since we offer full versions of our software to trial, with no limitations in time or functionality, with only a watermark on the end product, we can not refund your purchase of a license. This is also mentioned in our Sales Policy.
    Can I resell/give away my license?
    Licenses are non-transferable. You cannot give away or resell your personal license. If you are interested in reselling our solutions, please contact us at reseller[at] .
    What payment methods are accepted on our store?
    *Debit or credit card : Visa, Master Card.
    *Wire transfer
    Do you ship worldwide? How much does it cost? How long does it take?
    We offer express delivery via UPS to any country worldwide.
    When you add an object to your cart, your cart page will show price excluding shipping cost. Only after submitting your billing and shipping address information will the total amount be updated including shipping costs.
    The handling is made within 24 hours then depending on the destination it could take up from 2 to 7 days for delivery.
    I am a student/professor. Do you offer educational pricing?
    See our Education page.
    I am a European company with a VAT number, or am outside of Europe, how do I update/remove the VAT in my cart?
    If you have a valid VAT number, please put your VAT number in your client account to benefit from the VAT exoneration (except France).
    If you live outside of Europe, create an account and make sure you fill in your address in your client account interface.
    The VAT will adjust automatically at checkout.

    Your question isn't here? Check out the full list of our Frequently Asked Questions.

  • You will find the link to the Download Center in the banner at the top of the page.
    To download previous versions of our software, go to the Previous Versions Download page, also linked from the Downloads center.
  • We do not offer e-mail support.
    Please post on our Community Support Forum as per our Technical Support Policy.
    Both the Kolor Support Team and our active community are available to help you, which is much faster than by e-mail, and the questions and answers can help profit the entire community, which in turn help us improve and enrich our online documentation.

    Thank you for your understanding.
  • As a reminder, you will find our policy on Returns and Refunds in our Sales Policy.

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Frequently Asked Questions

Browse the Frequently Asked Questions (FAQ), you will likely find yours and it’s answer here!

Read the FAQ!


Check out the software documentation and troubleshooting, to learn all the ins and outs about the software!

Access the documentation!

Community Support Forum

Still can’t find your answer? Then head on to the forum, our team and community are there to help you.

Go to the forum!



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